SHIPPING & RETURNS

Shipping & Returns

For delivery, tracking, returns, refunds, and items that arrive damaged, incorrect, or incomplete.

X Boom Go

Order help

Order help from dispatch to return.

Use this page for delivery, tracking, returns, refunds, exchanges where available, and damaged, incorrect, or missing items on arrival.

Shipping

01

Shipping Availability

Shipping destinations, methods, and costs vary by order and are confirmed at checkout. Dispatch locations are not fixed. Orders for the United States may ship from Amazon warehouses in the United States, and orders for Europe may ship from European warehouses. Orders for other destinations ship from China.

02

Delivery Timing

Processing and estimated delivery timing depend on product availability, warehouse, destination, carrier, customs, and local conditions. Refer to your order confirmation and tracking updates.

03

Order Tracking

Tracking details are sent by email after the order ships. Use the tracking link to follow carrier updates.

Returns

01

30-Day Returns

Eligible returns may be requested within 30 days of delivery. Items must be in the condition received, unused or like-new, with original packaging and accessories; proof of purchase is required. Contact support for approval and return instructions before sending an item back. All returns must go to the approved address in China, regardless of the original dispatch location.

02

Damaged, Incorrect, or Incomplete on Arrival

Contact order support promptly with your order number, packaging details, shipping label, and photos or video. For a functional fault that develops after delivery, use the Warranty page.

03

Return Shipping Responsibility

For returns that do not involve a product quality issue, a defective or damaged item, or a wrong item, the customer pays return shipping to China. International return shipping may involve substantial costs. Original shipping charges are not refundable unless applicable law requires otherwise. Duties and taxes may not be refundable where applicable. Yeahbox covers return shipping for approved defective, wrong, or damaged item returns.

Refunds & Exchanges

01

Refund Timing

After receipt and inspection, approved refunds go to the original payment method. We refund the amount actually paid for the returned product without deducting payment processing fees. Approved refunds are usually processed within 5–10 business days after receipt and inspection; banks or payment providers may need additional time. Your statutory consumer rights remain unaffected. Where applicable law requires different return conditions, reimbursement of delivery costs, or refund timing, those requirements apply.

02

EU 14-Day Withdrawal Right

For eligible distance purchases, EU consumers generally have 14 days from delivery to withdraw without giving a reason. This summary is not a complete statutory notice; applicable law, exceptions, and return-cost rules control.

Need Help with Your Order?

Include your order number, purchase email, destination country, and a clear description of the order issue.

Get Order Help

ORDER JOURNEY

Track, check, then request.

Keep the order number, packaging, and shipping label available until the order is confirmed complete.

01 · TRACK

Follow the shipment.

Use the tracking link sent after dispatch and allow for carrier or customs updates.

02 · CHECK

Inspect the delivery.

Keep the packaging and shipping label if an item arrives damaged, incorrect, or incomplete.

03 · REQUEST

Contact us before return.

Share the order details and wait for the approved return address and instructions.