配送與退換

配送與退換

For delivery, tracking, returns, refunds, and items that arrive damaged, incorrect, or incomplete.

X Boom Go

訂單協助

Order help from dispatch to return.

Use this page for delivery, tracking, returns, refunds, exchanges where available, and damaged, incorrect, or missing items on arrival.

配送

01

配送範圍

配送目的地、方式和費用會因訂單而異,並以結帳頁面確認的資訊為準。 出貨地點並不固定。美國訂單可能由美國亞馬遜倉庫出貨,歐洲訂單可能由歐洲倉庫出貨,其他目的地的訂單從中國出貨。

02

配送時效

處理時間和預計送達時間取決於產品庫存、倉庫、目的地、承運商、海關及當地情況。請參考訂單確認和物流追蹤更新。

03

訂單追蹤

Tracking details are sent by email after the order ships. Use the tracking link to follow carrier updates.

退換貨

01

30 天無憂退貨

符合條件的退貨可於收貨後30天內申請。商品須維持收貨時的狀態,未經使用或近乎全新,並附原包裝、配件及購買證明。寄回前請聯絡客服,取得核准及退貨指引。所有退貨均須寄至核准的中國退貨地址,不論訂單最初從何處出貨。

02

Damaged, Incorrect, or Incomplete on Arrival

Contact order support promptly with your order number, packaging details, shipping label, and photos or video. For a functional fault that develops after delivery, use the Warranty page.

03

Return Shipping Responsibility

對於不涉及產品品質問題、瑕疵、破損或錯寄商品的退貨,買家負擔寄回中國的運費。跨境退貨運輸可能產生較高費用。除適用法律另有要求外,原始運費不予退還;關稅及稅費亦可能不予退還。經核准的瑕疵、錯寄或破損商品退貨,其退貨運費由Yeahbox負擔。

退款與換貨

01

Refund Timing

退貨商品收到並檢查後,獲准退款將退回原付款方式。我們退還退回商品的實際支付金額,不從中扣除支付處理手續費。獲准退款通常於收到並檢查退貨後5–10個工作天內處理,銀行或支付服務商入帳可能另需時間。您的法定消費者權利不受影響。如適用法律對退貨條件、配送費用退還或退款時限另有要求,以該法律要求為準。

02

EU 14-Day Withdrawal Right

For eligible distance purchases, EU consumers generally have 14 days from delivery to withdraw without giving a reason. This summary is not a complete statutory notice; applicable law, exceptions, and return-cost rules control.

訂單需要協助?

Include your order number, purchase email, destination country, and a clear description of the order issue.

Get Order Help

ORDER JOURNEY

Track, check, then request.

Keep the order number, packaging, and shipping label available until the order is confirmed complete.

01 · TRACK

Follow the shipment.

Use the tracking link sent after dispatch and allow for carrier or customs updates.

02 · CHECK

Inspect the delivery.

Keep the packaging and shipping label if an item arrives damaged, incorrect, or incomplete.

03 · REQUEST

Contact us before return.

Share the order details and wait for the approved return address and instructions.